FAQ

WHEN WILL MY ITEMS SHIP?
Once placed, orders can take up to 3 weeks to be sent out.

WHEN WILL MY PACKAGE ARRIVE?
Delivery times vary and once the package has left our hands we have no control over it but our current delivery times are:
Canada: approximately 2 - 10 business days
USA: approximately 2 - 12 business day
These times are from when when the order is shipped, not placed.

DO YOU SHIP WORLDWIDE?
At the moment we are only shipping to USA and Canada on deadcutepins.com. For international orders please check our Etsy shop to see if your area is available. 

MY PACKAGE NEVER ARRIVED?
Unfortunately, if the tracking info says your package has been delivered. We will not replace, reship or refund the order. Please ask anyone in your household, or neighbors if they may have misplaced it. USPS also marks packages as delivered as early as a week before actual delivery.

I MISSED MY DELIVERY/MY ORDER GOT RETURNED TO SENDER, WHAT DO I DO NOW?
Please contact your local mail delivery office to schedule a redelivery or pick-up. If it has already been returned, send me an e-mail, and you can either pay to reship the order, or we can apply a refund for the products (minus any return fees I incur to receive the package back).

I SHIPPED IT TO THE WRONG ADDRESS?
If your order hasn't shipped yet please send us an email as soon as possible and we can change the shipping address for you.
If your order has already shipped then unfortunately all we can do is wait for it to get returned to sender and you can either pay to reship the order, or we can apply a refund for the products (minus any return fees I incur to receive the package back).

CAN YOU COMBINE SHIPPING ON MY ORDERS?
We do not combine orders on drop days or during sales. Drop us an e-mail though because we can usually have you place a new order containing all the items of both orders and cancel the original two.

I WAS CHARGED CUSTOMS/TARIFFS?
Customs charges are common while getting items shipped to you, more so if you have a large order or expensive items. We are not responsible for your customs/tariff fees. Please refer to your local import rules. 
All requests to falsify item costs in order to avoid customs will be ignored.

WHERE ARE YOU LOCATED? CAN I BUY FROM YOU DIRECTLY?
We are currently located in Calgary, AB Canada. Currently we do not offer local pick up and drop off outside of conventions. Please see Instagram for upcoming  conventions.

MY ORDER ARRIVED BROKEN/DAMAGED/INCORRECT, CAN I RETURN MY ITEM?
Returns will only be accepted for damaged and defective items. If you have received a defective item please contact us within 14 days of delivery with your order number and a photo of your product and we will be happy to find a resolution that works for you. This excludes seconds sale items.

MY PRODUCT WAS DAMAGED AFTER 14 DAYS?
Unfortunately we cannot replace or refund any items after 14 days of the delivery date. Some of the products we sell are practical use items (Wallets, Key Covers, Botlle Openers, ect.) Which means they will wear and tear with use over time. Please use the utmost of care when using our products to extend the life of your purchase. While we do our best to quality check each and every product before shipping, it's impossible to catch all imperfections so please be sure to test your any item within 14 days to ensure there are no faults.

WILL YOU BE RESTOCKING ______?
It depends! Not ALL products will get a restock. I'll usually disclose on Instagram whether or not something is limited. You can check HERE for a list of all sold out products that have a planned restock.

WHAT IS THE PIN CLUB?
The monthly pin club is a pin subscription where you will receive 1-2 pin design per month based on the tier you sign up for. You can read more about it HERE and sign up if you'd like!

HOW DO I BUY OLD PIN CLUB PINS?
Twice a year (June and December) we open up our secret shop and you'll be able to purchase any previous months pin club designs. You can read more about it HERE

WHATS A SECONDS SALE?
Our Annual seconds sale is something we host where we sell all our pins that dont meet quality standards. It's a great time to get pins for a cheaper price as well as pins that are sold out. Held every year on 02/02 @ 2pm MST

Last edited February 1st 2025